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Upgrades, downgrades and related refunds

These global plan-change terms apply when your dashboard quote links to this policy and you accept it. They govern that change instead of the ordinary cancellation and discretionary-refund provisions below. An earlier accepted quote keeps its recorded terms. Availability depends on your billing country, currency and payment method. Your accepted country-specific disclosures and mandatory consumer rights take precedence.

• Upgrades: the new plan is charged in full and begins after verified payment. A new billing cycle starts then. The eligible unused part of your old paid period is refunded separately to its original payment method.
• Calculation: the amount actually paid after discounts, including applicable tax, multiplied by unused seconds divided by the total seconds in that paid period. The final calculation uses the verified payment time. It is rounded to the currency and payment provider’s permitted increment and cannot exceed the remaining refundable balance.
• Downgrades: current benefits continue until the paid period ends; the lower plan starts at the next renewal. No ordinary unused-period refund or immediate plan charge applies. A replacement payment authorization may be required.
• Discounts and fees: only eligible, unexpired discounts continue, without restarting an introductory offer. The review screen shows remaining benefits and regular renewal pricing. NeeyaFit does not deduct gateway fees from an eligible plan-change refund.

For the status of a payment or refund, use Billing or contact support@neeyafit.com with its reference. Never send card security codes or banking passwords.