Upgrades, downgrades and related refunds

These global plan-change terms apply when your dashboard quote links to this policy and you accept it. They govern that change instead of the ordinary cancellation and discretionary-refund provisions below. An earlier accepted quote keeps its recorded terms. Availability depends on your billing country, currency and payment method. Your accepted country-specific disclosures and mandatory consumer rights take precedence.

Upgrades: the new plan is charged in full and begins after verified payment. A new billing cycle starts then. The eligible unused part of your old paid period is refunded separately to its original payment method.
Calculation: the amount actually paid after discounts, including applicable tax, multiplied by unused seconds divided by the total seconds in that paid period. The final calculation uses the verified payment time. It is rounded to the currency and payment provider’s permitted increment and cannot exceed the remaining refundable balance.
Downgrades: current benefits continue until the paid period ends; the lower plan starts at the next renewal. No ordinary unused-period refund or immediate plan charge applies. A replacement payment authorization may be required.
Discounts and fees: only eligible, unexpired discounts continue, without restarting an introductory offer. The review screen shows remaining benefits and regular renewal pricing. NeeyaFit does not deduct gateway fees from an eligible plan-change refund.

Refund timing: eligible upgrade refunds are initiated automatically after verified payment, without the manual review used for discretionary refund requests. We show initiation, processing and any delay separately. Your quote and refund notification provide the estimate for your payment method and bank. A processed status is not proof that your bank has already credited the money.

Currency: the refund uses the original transaction currency and payment method. A bank may apply its own exchange rate or charges if your account currency differs. We cannot guarantee the same account-currency value or refund third-party bank charges. Travel or a changed IP address does not change your subscription’s billing currency.

Documents: an upgrade invoice records the new payment. A linked credit note records an eligible refund; the original invoice stays on record. A downgrade invoice is issued when its lower-plan payment is captured. Temporary mandate verification holds are handled separately.

Consent and cancellation: review the amount, effective date, renewal price and refund estimate before confirming. A scheduled change can be cancelled where the provider permits it; restoring a replaced mandate may require another authorization. If authorization or payment fails, check the dashboard’s confirmed status before trying again.

Consumer rights: these commercial terms do not exclude statutory withdrawal, refund, service-quality or complaint rights. Where required, the quote provides jurisdiction-specific disclosures and a separate request to begin service during a withdrawal period. Merely accepting general terms is not treated as that separate request.

For the status of a payment or refund, use Billing or contact support@neeyafit.com with its reference. Never send card security codes or banking passwords.

Last Updated: 8 September 2026

Overview

At Neeyafit, we are committed to providing high-quality online fitness coaching services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for our services in compliance with the Consumer Protection Act, 2019.

This policy is issued by NEEYAFIT PRIVATE LIMITED (CIN: U93190KA2026PTC221944), which operates Neeyafit. Entity transition: Neeyafit support coordinates eligible refunds for payments originally made to Soul Prep. Refunds use the original collecting merchant's payment account and original payment method; related credit notes retain the original supplier and invoice references.

📋 IMPORTANT: Please read this policy carefully before making a purchase. By proceeding with payment, you acknowledge and accept these terms.

1. Cooling-Off Period

1.1 Trial Workshop - 100% Money-Back Guarantee

We offer a 100% satisfaction guarantee for our Trial Workshop (current price including applicable tax as listed on our Pricing page). If you are not satisfied with the session, you are eligible for a full refund if:

The refund request is made within 24 hours of attending the session
Request is made via email to support@neeyafit.com

This is a no-questions-asked guarantee for our introductory workshop.

1.2 Subscription Plans

Our Growth, Hybrid, and Transformation plans are monthly auto-renewing memberships. There is no minimum commitment period. Please note:

Cancel Anytime: You may cancel your subscription at any time. Your access continues until the end of your current paid month, and no further charges are made after that.
Already-Processed Charges: Ordinary cancellation retains access through the paid period. Refunds follow applicable law and the accepted plan-change or refund terms.
Initial-purchase offer: A 24-hour cancellation offer applies to the initial purchase where no sessions have been attended. This commercial offer does not shorten any mandatory withdrawal or refund right.

2. Refund Policy

2.1 General Refund Terms

Ordinary cancellation does not ordinarily refund unused days. Eligible upgrade refunds follow the plan-change terms above. Mandatory consumer rights remain available, and other refund grounds include:

Service deficiency: We fail to provide coaching sessions during a billing period due to platform or trainer unavailability not caused by you
Duplicate charges: You are accidentally charged twice for the same service
Unauthorized charges: Charges made without your authorization
Technical issues on our end: Platform failures preventing service delivery for more than 7 consecutive days

2.2 Pro-Rated Refunds for Service Deficiency

If we fail to deliver services as promised, you may be eligible for a pro-rated refund. The following service-deficiency provisions do not replace the automatic upgrade formula or limit mandatory consumer remedies:

Refund calculated based on unused portion of subscription period
Sessions attended will be deducted from refund amount
Platform downtime exceeding 7 consecutive days qualifies for pro-rated refund
Trainer unavailability not caused by you qualifies for pro-rated refund

2.3 Circumstances Not Eligible for Refund

The following circumstances do not ordinarily qualify for a discretionary refund. These exclusions do not override eligible plan-change refunds or mandatory consumer rights:

Missed sessions due to your unavailability (you may reschedule within policy limits)
Technical issues on your end (internet connectivity, device problems)
Personal circumstances (relocation, financial hardship, schedule changes) - consider pause option instead
Dissatisfaction with results (fitness outcomes vary by individual effort and commitment)

2.4 Service Level Agreement (SLA)

We commit to the following service standards:

Platform Uptime: 99% availability guarantee
Session Scheduling: Response within 24 hours for session booking requests
Backup Trainer: Available if primary trainer is unavailable
Support Response: Within 24 hours during business hours

3. Cancellation Policy

3.1 Monthly Subscription & Cancellation

The Growth, Hybrid, and Transformation plans are monthly memberships that renew automatically until cancelled, with no minimum commitment period. You may cancel at any time.

Cancellation: When you cancel, your membership remains active until the end of your current paid month. No early-termination fee applies, and no charges are made for any period after your current paid month.

3.3 How to Cancel Your Subscription

To cancel your subscription at any time:

Send an email to support@neeyafit.com
Use subject line: Subscription Cancellation Request
Include your full name and registered email address
Cancel before your next billing date to stop the next charge
You will receive confirmation within 1 business day

3.4 Cancellation Effective Date

Cancellation requests received before your next billing date: Effective at the end of your current paid month
Ordinary cancellation retains access for the paid period, subject to statutory rights and the accepted plan-change terms
You retain full access until the end of your current paid month
No early-termination fee applies — there is no minimum commitment
Ordinary cancellation does not refund unused time unless required by law or the accepted upgrade/refund terms

4. Subscription Pause Option

4.1 Pause Eligibility

You may pause your subscription at any time with the following terms:

Maximum Duration: 30 days per pause
Frequency: Once per 6-month period
Notice Required: 7 days before next billing date
Request Method: Email to support@neeyafit.com with subject "Subscription Pause Request"

4.2 During Pause Period

No billing occurs during the pause period
No access to live coaching sessions
Account remains active for future resumption
Subscription automatically resumes after 30 days
You will receive email notification 3 days before resumption

5. Payment Issues

5.1 Failed Payments

If a scheduled recurring payment fails:

Check your dashboard for the required payment or authorization action and confirmed account status
Existing paid coverage is preserved; any later grace period or access restriction follows the applicable membership terms
Payment-provider retries depend on the payment method and authorization status
A failed scheduled downgrade does not authorize a return to higher-price billing
Any new charge must be disclosed before payment; this policy does not add a flat administrative fee

5.2 Recurring Payment Authorization (RBI E-Mandate Compliance)

Where Indian RBI e-mandate requirements apply, the supported payment method follows the relevant authorization and pre-debit rules. Other markets follow their applicable requirements:

You must complete one-time Additional Factor Authentication (AFA) registration with your bank
You will receive pre-debit notification 24 hours before each recurring charge
You can revoke e-mandate authorization at any time via your bank

6. Refund Processing

6.1 Refund Timeline

For discretionary refund requests requiring review (automatic upgrade refunds follow the plan-change terms above):

Investigation: 3 business days to review request
Approval Notification: Email confirmation of decision within 1 business day
Processing: Approved refunds are submitted through Razorpay; the confirmation reports the processing status and method-specific estimate
Bank Credit: Timing depends on the bank and payment method; see the confirmed refund estimate
Refund Method: Original payment method only
Total Timeline: The dashboard and refund notification provide the applicable estimate; processing and bank credit are separate stages

6.2 GST and Refunds

For refunds involving GST:

Eligible refunds include the applicable proportional tax from the original invoice
Credit note will be issued as per GST regulations
The original invoice remains unchanged and is linked to the issued credit note
You will receive updated tax documentation

7. Payment Disputes and Chargebacks

7.1 Dispute Resolution Process

If you have a billing concern or dispute:

Contact us first at support@neeyafit.com before initiating a chargeback
Provide details of the disputed charge and reason for dispute
We will investigate and respond within 3 business days
Most disputes are resolved within 7–10 business days

7.2 Chargeback Rights

You have the right to dispute charges through your bank or payment provider if:

Service was not provided as described
Charges were unauthorized
You were billed incorrectly
Duplicate charges occurred

However, we strongly encourage you to contact us first at support@neeyafit.com for faster resolution.

8. Your Consumer Rights Under Indian Law

8.1 Consumer Protection Act, 2019

Under the Consumer Protection Act, 2019, you have the following rights:

Right to Safety: Protection against services hazardous to health
Right to Be Informed: Complete information about service quality, quantity, price, and terms
Right to Choose: Access to variety of services at competitive prices
Right to Be Heard: Voice concerns and complaints
Right to Seek Redressal: Fair settlement of legitimate grievances
Right to Consumer Education: Knowledge about consumer rights and responsibilities

8.2 Filing Consumer Complaints

If you are dissatisfied with our service or dispute resolution, you may:

File a complaint with the Consumer Disputes Redressal Commission (CDRC)
Use the National Consumer Helpline: 1800-11-4000 or 14404
File online complaints through e-Daakhil portal: edaakhil.nic.in
Contact the Department of Consumer Affairs

9. Contact Us

For questions, refund requests, or cancellations:

Email: support@neeyafit.com

Response Time: Within 24 hours

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Business Days: Monday - Saturday (excluding public holidays)

Grievance Officer

As per Consumer Protection (E-Commerce) Rules 2020, we have appointed a Grievance Officer:

Grievance Officer: Nithya Shree Ananda

Contact: support@neeyafit.com (Subject: Grievance)

Acknowledgment Time: Within 48 hours of complaint receipt

Resolution Time: Within 30 days from receipt of complaint

10. Payment Security Information

Provider: Razorpay Software Private Ltd.

Contact: support@razorpay.com

Security: All payments processed through PCI-DSS compliant gateway with 256-bit SSL encryption

Payment Methods Accepted

Credit/Debit Cards: Visa, Mastercard, RuPay, American Express
UPI: All UPI apps (Google Pay, PhonePe, Paytm, BHIM, etc.)
Net Banking: All major banks in India
Wallets: Paytm, PhonePe, Google Pay, and other supported wallets

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect:

Changes in legal requirements or regulations
Improvements to our services or processes
Customer feedback and industry best practices

When we make changes:

Updated policy will be posted on our website with new "Last Updated" date
Significant changes will be communicated via email to active subscribers
Changes apply to purchases made after the update date
Existing subscriptions continue under the terms accepted at purchase

12. Acknowledgment

By making a purchase on Neeyafit, you acknowledge that:

You have read and understood this Refund and Cancellation Policy
You understand Growth and Transformation plans are monthly memberships you can cancel anytime, with no minimum commitment
You understand the 100% Money-Back Guarantee is limited to the Trial Workshop
You acknowledge your rights under the Consumer Protection Act, 2019
You agree to contact us first before initiating payment disputes

Refund & Cancellation Policy